Chip NoVaMac
Apr 8, 12:03 AM
Either way it is DEFINITELY poor customer service. If somebody takes the time to drive down to your store and you have stock that has already been received into the inventory system and could be sold and you turn that customer away because the manager is looking out for his performance rating then you just told your customer that the manager's performance goals and ratings are more important than the people who help you achieve those goals with their hard-earned money.
Amen there brother!
In working with a family owned type chain store for the last 12+ years; so happy that we take our lumps when hot products come out. Though I miss the days where it was the yearly performance that mattered the most.
It is maddening at times at how the bean counters and senior management look at things. All one can hope for is a manager like the one that I have that sees my "numbers" don't reflect the way the accounting is done.
Amen there brother!
In working with a family owned type chain store for the last 12+ years; so happy that we take our lumps when hot products come out. Though I miss the days where it was the yearly performance that mattered the most.
It is maddening at times at how the bean counters and senior management look at things. All one can hope for is a manager like the one that I have that sees my "numbers" don't reflect the way the accounting is done.
skunk
Mar 22, 07:22 AM
Oh yeah... and here's a fun little nugget for those who like to tout Obama's coalition:How many of those in the first list have the capability of fielding an airforce? I'm just guessing here, but I imagine that Afghanistan, Albania, Azerbaijan, Bulgaria, El Salvador, Eritrea, Estonia, Latvia, Lithuania, Macedonia, Nicaragua and Uzbekistan would be less than useful contributors.
gregorsamsa
Aug 26, 07:17 AM
in my experience, their support has always sucked..even from day 1 with my first PowerMac G5 back in 2004.
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
You, & some others here, have obviously had more than your fair share of bad luck with Apple. Customers paying good money rightly expect to receive faultless products every time. When they don't, it's understandable they're peeved off. In this respect, Apple must do better.
Many others, however, swear by Apple's general reliability & quality of products. (My iBook, bought only last October, is used at least a few hours almost daily. So far, no problems whatsoever!). Fact is, statistics consistently prove Apple still to be one of the best computer manufacturers when it comes to longevity of their products.
PS. I'm not an Apple fanboy. My next computer (a 15.4" laptop) may not even be another Apple. But I'm 100% sure I will buy another Apple computer in future, not least because of the general high quality I know I can expect from Apple compared to many PC manufacturers, & a wonderful OS to boot! - But, then again, if Apple's QC was to deteriorate significantly, & get a consistently growing number of customer complaints...
Let's see...
PowerMac G5 arrived with a defective superdrive, miscalibrated fans. The genius 'couldn't hear the fans', and accidentally put the repair in someone else's name, so when I tried to pick it up, I had to haggle to get it. Oh, and when I did finally get it, the superdrive was still broken. Super...
Cinema Display arrived with 7 dead pixels...I know this is a touchy issue, but the problem with their support regarding it was that none of them knew the actual number to replace it at. The phone people told me 5, the store (after the 45 minute drive there) told me 15, and another rep (who finally replaced it) told me 3.
iMac G5 had a defective power supply on arrival--would shut off randomly, some times not turning on. They refused to acknowledge this the first time we were there...the second time we were there...third time...fourth time they gave in--by saying "we'll keep it overnight." They still.."couldn't find a problem." When they gave it back, it worked for..two weeks, then the fans started being wonky. They couldn't hear that the first or second visit, on the third visit they took it overnight, "couldn't hear any audible issue", but it shutdown on them. I guess taking our word for it, they replaced the fan assembly, logic board, and power supply. Worked for a month, now it still shuts down.
MacBook Pro had the defective battery (random shutdowns), now fixed. Also, I had the screen buzz (now fixed), CPU A Whine (now fixed). They basically fixed all the issues in this machine, but were four days over their expected return time.
I'm not saying their support is totally crap, but they're certainly not consistent in performance, technical knowledge, friendliness, or even coverage. I was talking to a friend about "what I'd do if I were Steve Jobs," and the first thing we agreed on was to fire the entire AppleCare department, and all the genius', because they all seem to suck.
But hey, my iBook G4 and MacBook are fine...
You, & some others here, have obviously had more than your fair share of bad luck with Apple. Customers paying good money rightly expect to receive faultless products every time. When they don't, it's understandable they're peeved off. In this respect, Apple must do better.
Many others, however, swear by Apple's general reliability & quality of products. (My iBook, bought only last October, is used at least a few hours almost daily. So far, no problems whatsoever!). Fact is, statistics consistently prove Apple still to be one of the best computer manufacturers when it comes to longevity of their products.
PS. I'm not an Apple fanboy. My next computer (a 15.4" laptop) may not even be another Apple. But I'm 100% sure I will buy another Apple computer in future, not least because of the general high quality I know I can expect from Apple compared to many PC manufacturers, & a wonderful OS to boot! - But, then again, if Apple's QC was to deteriorate significantly, & get a consistently growing number of customer complaints...
silverblue3
Aug 26, 07:49 PM
What's the GPU on the new mbp gonna be? Bring on the SLI GPU's ;) Will give alienwares a run for their money.
MacBoobsPro
Jul 20, 08:43 AM
I got it...
Octopros :D
Octopros :D
dadoftwogirls
Apr 6, 04:07 PM
Like someone an early poster said, you want a little competition to keep Apple moving forward. But 100k in two months? Apple's motto seems to be defeat, crush and humiliate your opponents then dominate. It's going to be hard for competition facing that.
Raidersmojo
Jun 16, 05:33 PM
I work for radioshack and they were doing a nationwide release at the same time for iphone 4, because when we did the evo release, the east coast took all the phones before the west got anything.
this time they did a major release at 12:00 Central. totally screwed everyone since everyone waited for 1 to generate pins.
luckily, got two for customers, and four for myself (had my dad buy them)
two 32 Gigs and two 16's. I hope they come because our manager was talking about how potentially we might not get the phone.
this time they did a major release at 12:00 Central. totally screwed everyone since everyone waited for 1 to generate pins.
luckily, got two for customers, and four for myself (had my dad buy them)
two 32 Gigs and two 16's. I hope they come because our manager was talking about how potentially we might not get the phone.
Porchland
Aug 7, 03:30 PM
The side menu in the Mail (at least in the Quicktime demo on Apple) shows Notes and To Do. Wouldn't it make sense to finally bring Address Book and iCal into Mail along with these new options?
I know that would make it very Outlook but Outlook 2003 is one of the (few) things Microsoft has managed to get right.
I just don't see the need for Address Book and iCal to exist separately from Mail if they're going to be even more integrated with Mail.
I know that would make it very Outlook but Outlook 2003 is one of the (few) things Microsoft has managed to get right.
I just don't see the need for Address Book and iCal to exist separately from Mail if they're going to be even more integrated with Mail.
ugahairydawgs
Apr 8, 07:55 AM
Sources? Evidence? Easy to make cheap accusations, much harder to prove them.
When Apple's supply shortages at iPhone and iPad launches are as terrible as they have been, Apple is either 1.) inept at judging the demand for their product, #2.) inept at acquiring the components necessary to produce the quantity of product they need to meet demand or 3.) holding back supply to drum up demand.
I have a pretty hard time believing that #1 or #2 are true for company the size of Apple.
When Apple's supply shortages at iPhone and iPad launches are as terrible as they have been, Apple is either 1.) inept at judging the demand for their product, #2.) inept at acquiring the components necessary to produce the quantity of product they need to meet demand or 3.) holding back supply to drum up demand.
I have a pretty hard time believing that #1 or #2 are true for company the size of Apple.
leekohler
Mar 3, 10:53 AM
I'm not conflating them. See post 129.
Don't compare them either. There is a huge difference between what homosexuals do and what pedophiles do. You're the one getting on people for not comprehending language. I suggest you take your own advice.
Don't compare them either. There is a huge difference between what homosexuals do and what pedophiles do. You're the one getting on people for not comprehending language. I suggest you take your own advice.
manu chao
Apr 25, 02:16 PM
To say that it is an invasion of privacy is just false, however, because the information remains private.
It is not an invasion of privacy, it is an unnecessary (and unpublicised) risk to your privacy.
Any company that stores sensitive data of yours, eg, a CC number, is expected and to some degree legally bound to take any reasonable precautions to keep your data private (eg, by securing their servers). Apple simply failed to take reasonable precautions (by clearing the cache). Not on something extremely serious but an oversight for which they could except some slight scolding.
It is not an invasion of privacy, it is an unnecessary (and unpublicised) risk to your privacy.
Any company that stores sensitive data of yours, eg, a CC number, is expected and to some degree legally bound to take any reasonable precautions to keep your data private (eg, by securing their servers). Apple simply failed to take reasonable precautions (by clearing the cache). Not on something extremely serious but an oversight for which they could except some slight scolding.
janstett
Sep 15, 07:57 AM
I remember reading a BBC news article the other month about mRAM (or magnetic RAM) which has the same write speeds as RAM, but without its volatility. It doesn't loose it's data when the power is off. Ideal for fast HDDs they say.
Yeah, I think they're calling them "Hybrid drives" where they will have some fast static RAM built into a hard drive and store the most frequently accessed part of the drive in cache on the static RAM.
On an unrelated note, wouldnt it been cool to effectivly install a whole OS on RAM. That would be noticably quicker....
You used to be able to do that with ramdisks, but getting the files onto the ramdisk took more time than just booting from the disk. Sometimes you can force the OS to keep itself in RAM when it's loaded from disk (so the OS won't start swapping itself out when it needs memory), there's a setting for this in Tweak XP.
Yeah, I think they're calling them "Hybrid drives" where they will have some fast static RAM built into a hard drive and store the most frequently accessed part of the drive in cache on the static RAM.
On an unrelated note, wouldnt it been cool to effectivly install a whole OS on RAM. That would be noticably quicker....
You used to be able to do that with ramdisks, but getting the files onto the ramdisk took more time than just booting from the disk. Sometimes you can force the OS to keep itself in RAM when it's loaded from disk (so the OS won't start swapping itself out when it needs memory), there's a setting for this in Tweak XP.
iLilana
Apr 8, 01:19 AM
bestbuy (and futureshop..same company) insist apple purchasers buy their own over priced ****** extended warranty on apple products. I'm not sure its allowed by apple or not but it seems a bit shady. I hate shopping in those places.
roland.g
Apr 25, 01:39 PM
Looking for an easy settlement. Not going to get it. Gold digging morons.
ShiftyPig
Apr 6, 02:01 PM
Motorola not selling any units of a crappy product? Huh... who'd have thought.
noire anqa
Mar 26, 07:35 AM
Thank you for your constructive reply but I have a feeling it will all fall on deaf ears given that most have never actually gone on Google and researched what has been added/changed/enhanced to Mac OS X Lion. For example SAMBA has been removed and completely replaced with a ground up clean room implementation of SMB2 which will translate into better support for Windows Vista and 7 clients as well as the latest versions of Windows. Why hasn't that been mentioned by the nay sayers here?
OpenGL 3.2 has been added and funny enough not a single thing has been said about the fact that it lays the foundation for future updates that will be more prompt.
Then there is Webkit2 based web browser whose knock on effects go well beyond Safari and into applications wishing to utilise web based technologies with framework that provides said functionality but handles all the mundane security/process isolation/etc behind the scenes.
The merging of AV Foundation that serves as the foundation for future development for media products that will span iOS and Mac OS X; that you can have the same media core on iOS and Mac OS X then build upon it to differentiate between the desktop and tablet version by having a different interface, more features on the desktop version etc.
Sandboxing is being enhanced further and more system components are being put into it as to reduce the security exposure when a bug is found.
I'm sure others can note even more enhancements but it is frustrating when I hear the same nauseating ignorance over and over again from the cheap seats screaming there are no new features and yet they've done zero in the way of researching and reading on the matter.
You can't hear me .. but i'm cheering for you.
OpenGL 3.2 has been added and funny enough not a single thing has been said about the fact that it lays the foundation for future updates that will be more prompt.
Then there is Webkit2 based web browser whose knock on effects go well beyond Safari and into applications wishing to utilise web based technologies with framework that provides said functionality but handles all the mundane security/process isolation/etc behind the scenes.
The merging of AV Foundation that serves as the foundation for future development for media products that will span iOS and Mac OS X; that you can have the same media core on iOS and Mac OS X then build upon it to differentiate between the desktop and tablet version by having a different interface, more features on the desktop version etc.
Sandboxing is being enhanced further and more system components are being put into it as to reduce the security exposure when a bug is found.
I'm sure others can note even more enhancements but it is frustrating when I hear the same nauseating ignorance over and over again from the cheap seats screaming there are no new features and yet they've done zero in the way of researching and reading on the matter.
You can't hear me .. but i'm cheering for you.
a.gomez
Mar 22, 01:36 PM
Samsung redesigned the 10.1 'just like that' did they? Wow, that's going to be one impressive piece of carefully considered and crafted engineering if they poured over it for such an extensive amount of time.... </sarcasm>
Seriously, either Samsung have pulled something incredible out of the bag or, more likely IMHO, this 'new' 10.1 wont be all that. They're certainly desperate to have a tablet success!
For a company the size of Samsung? - do not think it was a big deal.
Seriously, either Samsung have pulled something incredible out of the bag or, more likely IMHO, this 'new' 10.1 wont be all that. They're certainly desperate to have a tablet success!
For a company the size of Samsung? - do not think it was a big deal.
Mister Snitch
Mar 31, 02:46 PM
I knew it would happen eventually.
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikBoY43Q7CDucP5SfgKAlZFTukKa6vLj1t9czFPU3hr87spiEQllPx6-5H9Y2xvPIDT-x7_4scn2_q-KjtIHw6SPRJ_qNGffC_2Oj9mwoQ2lLoky2cap0wa6Zdh-1aS1_snPoKfLGueD32/s1600/darth-vader-face.jpg
It was.... their DESTINY!
https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikBoY43Q7CDucP5SfgKAlZFTukKa6vLj1t9czFPU3hr87spiEQllPx6-5H9Y2xvPIDT-x7_4scn2_q-KjtIHw6SPRJ_qNGffC_2Oj9mwoQ2lLoky2cap0wa6Zdh-1aS1_snPoKfLGueD32/s1600/darth-vader-face.jpg
It was.... their DESTINY!
leekohler
Apr 28, 03:53 PM
I wonder what it would be like to go through life looking for racism around every corner? Constantly seeing the world in these glasses would have to be very tiresome and frustrating. Pretty sad really. People need to stop thinking about themselves and others as being members of groups, and start thinking of everyone as individuals. We're a society of individuals, we get our rights and our liberties as individuals, not because we're part of group A or group B.
We will when conservatives quit giving us very good reasons for believing so. And we don't have to look around every corner. Conservatives bring it right into people's faces.
If liberals would stop 'crying wolf' ('claiming racism') at every corner, we might actually take them seriously and help out when there's actual evidence.
Hmm...and just why did you obsess all day yesterday about "layers" in the online PDF or the birth certificate?
We will when conservatives quit giving us very good reasons for believing so. And we don't have to look around every corner. Conservatives bring it right into people's faces.
If liberals would stop 'crying wolf' ('claiming racism') at every corner, we might actually take them seriously and help out when there's actual evidence.
Hmm...and just why did you obsess all day yesterday about "layers" in the online PDF or the birth certificate?
MacSync
Aug 25, 03:14 PM
Ahh did any one see this?
http://www.macnn.com/articles/06/08/23/apple.tops.pc.mag.survey/
Hmm. I've had a G5 DP worked on lately and had great support.
*Edit Nevermind, they are linking the PC mag story too.
http://www.macnn.com/articles/06/08/23/apple.tops.pc.mag.survey/
Hmm. I've had a G5 DP worked on lately and had great support.
*Edit Nevermind, they are linking the PC mag story too.
Unspeaked
Nov 29, 11:10 AM
You posted a list of artist people will start to illegally copy if Universal starts to tax iPods....
Hey, what they do with the list is their business...
All I was doing was letting the thread know the breadth of Universal's stable!
;)
Hey, what they do with the list is their business...
All I was doing was letting the thread know the breadth of Universal's stable!
;)
silverblue3
Aug 25, 04:24 PM
Granted, there are problems with the mac hardware. but till date, I've found apple tech support excellent. They have always replaced my hardware with no questions asked. In fact, they replaced my whole LCD screen on my 3 year old powerbook just because of a white spot.
GekkePrutser
Apr 6, 11:31 AM
There are with 18 Watts. Besides, wouldnt be the first time intel made special Cpus for Apple. So it isnt impossible an i3 even less than 18 special made for apple.
I think you mean the 380UM? But those aren't Sandy Bridge, they're Arrandales, and hopefully Apple won't go near them (they have left them alone so far even though they were already available at the time of the last update)
In Sandy Bridge there's only the i5/i7's mentioned already, and a celeron of 1.1 Ghz (called B847). That one's not even labeled i3. I really hope that one won't make it to the MBA. But even then there's only one so hopefully they'll offer an upgrade to i5/i7 in that case as the high-end CPU.
I think you mean the 380UM? But those aren't Sandy Bridge, they're Arrandales, and hopefully Apple won't go near them (they have left them alone so far even though they were already available at the time of the last update)
In Sandy Bridge there's only the i5/i7's mentioned already, and a celeron of 1.1 Ghz (called B847). That one's not even labeled i3. I really hope that one won't make it to the MBA. But even then there's only one so hopefully they'll offer an upgrade to i5/i7 in that case as the high-end CPU.
DocNo
Apr 11, 10:00 AM
I'm sure they will still be shipping since they support the current Final Cut Studio 3 reeaallllyyy well. Lets face it the thing thats coming out will not support the old Plug-ins or workflows and will not be the replacement for FCP that everyone was expecting.
I find this line of "reasoning" fascinating.
If Apple was really intent of "throwing the baby out with the bathwater" and totally re-defining the way FCP works then why, pray tell, are they bothering to (presumably) announce the new FCP to industry and film editing heavyweights?
That seems rather daft - if Apple is no longer catering to them, why announce to them?
How can Apple simultaneously be a marketing genius (it is the only reason people buy iPods, iPhones and iPads after all!) and stupid enough to target people they are getting ready to diss?
I'll have the popcorn ready for tomorrow as well as my running shoes so I can sidestep all the backpedaling that will be happening :rolleyes:
I find this line of "reasoning" fascinating.
If Apple was really intent of "throwing the baby out with the bathwater" and totally re-defining the way FCP works then why, pray tell, are they bothering to (presumably) announce the new FCP to industry and film editing heavyweights?
That seems rather daft - if Apple is no longer catering to them, why announce to them?
How can Apple simultaneously be a marketing genius (it is the only reason people buy iPods, iPhones and iPads after all!) and stupid enough to target people they are getting ready to diss?
I'll have the popcorn ready for tomorrow as well as my running shoes so I can sidestep all the backpedaling that will be happening :rolleyes:
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